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For exchange and refund of your Clickfree product that was purchased directly from Clickfree and is still under warranty, please email

John_CF ✭✭✭✭


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  • Clickfree User Manual

  • C2 USB 3.0 Software Is Not Launching On Windows OS


    This may occur when on or more of the Clickfree drives are not detected by the computer, or is not receiving enough power.



    1. Ensure the Clickfree device is receiving enough power:

      • Depending on the product; the Clickfree may come with a USB cable, a USB Y-cable, and/or an AC adaptor
      • Ensure that these are in use if they came with your product

    2. Try plugging your Clickfree into different USB ports:

      • If using a desktop, use the USB ports located at the back of the computer. These ports generally supply more power than the USB ports located at the front
      • USB hubs are not supported. The Clickfree must be connected directly to the computer

    3. If your Clickfree was supplied with an AC adaptor, try plugging it into a different power outlet:

      • The LEDs on the Clickfree will light up when powered ON

    4. Check that both drives named Clickfree_System and CF_Storage exist

      • If both drives do not appear, the Clickfree software will not function correctly

                       How to check for Clickfree_System and CF_Storage in Windows:

        1. Close any open applications
        2. Using your keyboard, press Windows key + E at the same time to open Computer/My Computer
        3. Plug your Clickfree into USB
        4. Under the section Drive with removable storage: two drives should appear named Clickfree_System and CF_Storage
        5. Double-click on Clickfree_System, the Clickfree software should launch

    What drives are detected?

  • Re: Product Registration

    Hi, there is no need to register the unit. Simply keep the purchase receipt/invoice for warranty purpose. 

    What you purchased should be a Clickfree drive. Kooboodle is a different prodcut and it's free. Simply put, Kooboodle is an online photo storage service, and MeFinder is its desktop software. It searches photos on your computer and upload them to the web. For more information on Kooboodle please visit
  • Clickfree Model/Product Compatibility Matrix

    To identify which Clickfree model you have, check the model number located at the bottom of the unit.


     Model Number Format

     Supported Windows Operating Systems

     Supported Mac Operating Systems


          HDxx1 or HDxx5

     Windows XP

     Windows Vista

     Windows 7

    Mac OS X 10.5 to Mac OSX 10.10

    Note: If your Clickfree unit has serial number WD08xx it will not work with Mac.

     C2 USB 2.0


     Windows XP

     Windows Vista

     Windows 7

     Mac OS X 10.5 to Mac OSX 10.10


           HDxx7N, HDxx7N3, or            HDxxNSE

     Windows XP

     Windows Vista

     Windows 7

     Mac OS X 10.5 to Mac OSX 10.10


         528WI or 1028WI

     Windows XP

     Windows Vista

     Windows 7

     Mac OS X 10.5 to Mac OSX 10.10

     C2 USB 3.0

         HDxxB3, HDxx73, or CAxx-2C

     Windows XP

     Windows Vista

     Windows 7

     Windows 8

     Windows 10

     Mac OS X 10.5 to Mac OSX 10.10


       CAxx-6C or RAxx-6C

     Windows XP

     Windows Vista

     Windows 7

     Windows 8

     Not Compatible

    Note: xx represents any combination of letters or numbers.
  • Restoring Content to a Specific Location


    Depending on the scenario, using the default content restore settings may not always be the best option. For example: when migrating from one Operating System to another, you may want fine grain control of where you want the files to be restored to.

    The default content restore settings will restore your backed up personal content to the original locations, which may or may not be suitable for the task at hand.


    Restoring Files to a Specific Location:

    1. Using your keyboard, press Windows key + E at the same time to open Computer/My Computer
    2. Plug your Clickfree C2 USB 3.0 into USB
    3. You will notice the drive named Clickfree(_System) appear. At this time, the Clickfree software may automatically launch. If the software does not launch automatically, right-click on Clickfree(_System) and select: Start Clickfree Backup
    4. The Clickfree C2 USB 3.0 software will launch, and a countdown will begin. Before the countdown reaches zero, click on the Restore/Transfer button. (If the Clickfree reaches zero, a backup will begin. If that occurs, simply cancel the backup, exit the Clickfree software, and start from step three)
    5. Click on Advanced Restore
    6. Ensure you have selected the correct computer and backup from the Restore From drop-down lists.
    7. There are several ways to select file(s) to restore:

    Restore Summary:

      • Select the categories you want to restore
      • Click on each category and select specific file(s)

    Browse Files:

      • Select the entire folder(s) that you would like to restore
      • Click on each folder and select specific file(s)

    Search Files

      • Select specific file by search for its File Type, File Date, or File Name

    View Photos

      • Select specific photo(s) to restore
    1. Click Next when all the file(s) have been selected
    2. Select I will choose a specific location to restore my files to
    3. Select the drive you would like to restore the files to (by default, the internal C: drive is selected)
    4. Click on the Choose Location button (by default, C:\Clickfree restored files\[computer name] is selected)
    5. A Browse For Folder window will appear. Select the desired location/folder to restore your files and click OK.
    6. Click on the Start Restore button to begin restoring.

    The restore process will begin. Once the restore is complete, your restored files will appear in the folder that was selected in step 11. The files and folders will be arranged in the same way as they existed on the original computer, mirroring the file system at the time of the backup.