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For exchange and refund of your Clickfree product that was purchased directly from Clickfree and is still under warranty, please email RMA@clickfree.com.

Jasmeet_CF ✭✭✭

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  • Hello pfk, No problem. I am glad to know that Clickfree is working properly.  Feel free to contact us again for any other questions. 
  • Hello ! I understand that you have completed an emergency backup with Clickfree C6 device. Unlike a regular backup, the Emergency Backup/Recovery only backs up content, not Windows operating system files or software applications/ programs. By defa…
  • Hello, It appears from the screenshots, that you have used Windows backup with Clickfree drive, as it shows" Manage Windows backup disk space". Clickfree is designed to work only with the built-in Clickfree automatic backup software. Using the C…
  • Hello nakel7660, I understand that you would like to know the model of your Clickfree device. The model number of your Clickfree is located at the back or underneath of your device and it will begin with either CA, HD, RA or ends in B3, N3, or Wi …
  • Hello Elyse, I can understand that your Clickfree device is not recognized when plugged into your MAC. Please make sure that Clickfree device is directly connected to the USB port on the computer.  Please try the following steps to check if th…
  • Hello Michael, Thank you for providing the screenshots. It appears from the screenshots that both CD drive Clickfree and CF Storage F: appears. CD drive Clickfree E: is the software partition of Clickfree and holds the backup software only, hence …
  • Hello Michael, I understand that your Clickfree C6 is recognized on your computer, and when the software is launched it displays an error message. To better understand the issue, I would like you to provide us a screenshot of the error message.  …
  • Hello jeff1234, I understand that you would like restore a specific file from the Clickfree. Once you have launched the Clickfree software and clicked on Restore/transfer to access the restore menu. Select the individual file which you want to res…
  • Hello Kay, I understand that you have received the above messages while using your Clickfree device on Windows 7 computer. This case may require advanced troubleshooting steps, therefore I have created a support ticket for you.  Please check y…
  • Hello ! I have created a support ticket for you to further assist you regarding this case. Please check your email and reply back to it for any other questions.
  • Hello !  We are sorry to hear that you've encountered a problem while restoring the files from your Clickfree C6. In order to better understand your issue and to find a quick resolution, we will require some specific details relating to your Click…
  • Hello ! Thank you for providing the screenshots. This case may require advanced troubleshooting, therefore I have created a support ticket for you. Please check your email for that and reply back to it for any other questions. 
  • Hello Fearnrog, I understand that you would like to delete the files backed up on the Clickfree. Without knowing the model of your Clickfree device and the operating system of the computer, I will provide a generic answer on how to delete the file…
  • Hello Kayebrowning, Without knowing the model of your Clickfree and operating system of your computer, I will provide a generic answer on how the Clickfree backup works. The Clickfree should backup automatically if the Backup scheduler has been in…
  • Hello Sasha, I understand that you have successfully backed up your Windows Vista computer with Clickfree C2 and you would like to back up the MAC computer now.  If you have installed Windows 8 operating system parallel to the MAC OS. You can …
  • This case may require advanced troubleshooting steps. Therefore, I have created a support ticket for you and sent the instructions on how to import the Outlook files from the computer to Outlook program.  Please check your email and reply back to …
  • The Outlook .pst files should have the following path: C:/Users/[Your User Name]/AppData/Local/Microsoft/Outlook  I would like you to go inside of AppData folder. And let me know, if you find the Outlook if the above file path is followed. Also, Op…
  • Hello ! As you have sent the screenshot of the Restore/Transfer menu, it indicates the Clickfree software was successfully launched. Therefore, the Clickfree system drive should not be missing from the computer, as the software runs only when that …
  • Hello ! You need to restore the Outlook .pst file from the Clickfree to the desktop of the computer first.  I would like you to access the Restore/transfer menu on Clickfree and restore the Emails category only to the desktop. Once the restore i…
  • Hello jcornine,  I understand that Clickfree has restored all your files, but you are unable to locate the emails from MS Outlook program. Microsoft Outlook stores all emails in a single .pst file on the computer's hard drive. It’s not possible to…
  • Hello, I understand that your Clickfree C6 is working properly on 1 computer, but on a second computer, it displays an error report. This case may require advanced troubleshooting steps, therefore I will create a support ticket to assist you furth…
  • Hello djg, I understand that your Clickfree did not start automatically when plugged into the computer. Without knowing the model of your Clickfree and the operating system of your computer, I will provide a more generic answer on how to start the…
  • Hello tmartin, Your second clickfree device, C6 , with model number ca3a10-6cbk9-f1s, keeps all versions of the backed up files, unlike the C2 (CA3A10-2CBK9-F1S ), C1 ,C3 and C2N which keeps the most recent version of the files only.  That is …
  • Hello tmartin, I understand that you would like to view the files backed up on the Clickfree. Without knowing the model number of the Clickfree device, I will consider it as a C2 as you have mentioned about it. Clickfree C2 only keeps the most…
  • Hello ! I understand that you have received an application error, while running the FIBPguard.exe file to launch the Clickfree software. This case may require advanced troubleshooting steps, therefore, I will create a support ticket for you. Pleas…
  • Hello bluegrass45, I understand that your Clickfree C6 does not start automatically when plugged in to the computer. As the 2 Clickfree icons appear in My computer window, that indicates Clickfree is recognized properly on the computer. You should…
  • Hello k9trainer, I understand that your Clickfree device is full and you have tried to delete a computer from the backup. Without knowing the model of your Clickfree and the operating system of your computer, I will provide a generic answer.  …
  • Hello Andrea,I understand that you are having difficulty restoring the files from Clickfree device. To transfer the files from Clickfree, you need to launch the Clickfree software and access the Restore/transfer menu. In the Restore menu, you can se…
  • Hello Lona, I understand that you would like to restore some files from the Clickfree device. Without knowing the model of your Clickfree and the operating system of the computer, I will provide a generic answer on how to transfer the files to the…
  • Hello rcboxall, I understand that you would like to reset your Clickfree C6. The device can be reset by performing a Master reset on it. Master reset will wipe clean the drive and a new backup cycle can be initiated after that.  Please follow …