For exchange and refund of your Clickfree product that was purchased directly from Clickfree and is still under warranty, please email

Before you contact support, try the following

Mark_CFMark_CF Posts: 19Member admin
edited April 2014 in General
The following are very basic troubleshooting steps. In our rush to troubleshoot and quickly find a resolution, we often overlook the basic stuff. Please make sure you try this before contacting support, or asking a question in the forums.

Are you experiencing issues with your Clickfree? There are some common troubleshooting steps that you can take, which may help resolve your issue:

  1. Ensure your Clickfree is up-to-date (by performing an update from options > update.
  2. Unplug your Clickfree from USB, power off your Clickfree, and reboot your computer. Power on and plug your Clickfree into a different USB port, preferably a USB port located at the back of your computer. If you have an extra USB cable, try connecting your Clickfree using a different USB cable as well.
  3. Temporarily disable any antivirus software and security software that you may have running in the background.
  4. Ensure you have administrator rights to the computer.
  5. Try using your Clickfree on another computer to see if the same problem occurs.
Post edited by John_CF on
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