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C2 USB 3.0 Software Is Not Launching on Mac OS X

John_CFJohn_CF TorontoPosts: 1,250Member ✭✭✭✭
edited September 2013 in Clickfree C2 Plus


This may occur when on or more of the Clickfree drives are not detected by the computer, or is not receiving enough power.



1. Ensure the Clickfree device is receiving enough power:

    • Depending on the product; the Clickfree may come with a USB cable, a USB Y-cable, and/or an AC adaptor
    • Ensure that these are in use if they came with your product

2. Try plugging your Clickfree into different USB ports:

      • If using a desktop, use the USB ports located at the back of the computer. These ports generally supply more power than the USB ports located at the front
      • USB hubs are not supported. The Clickfree must be connected directly to the computer

3. If your Clickfree was supplied with an AC adaptor, try plugging it into a different power outlet:

    • The LEDs on the Clickfree will light up when powered ON

4. Check that both drives named Clickfree_System and CF_Storage exist

    • If both drives do not appear, the Clickfree software will not function correctly

                   How to check for Clickfree_System and CF_Storage in Mac OS X:

      1. Close any open applications
      2. Navigate to the desktop
      3. Plug your Clickfree into USB
      4. Two drives should appear on the desktop named Clickfree_System and CF_Storage
      5. Double-click on the Clickfree_System then “StartClickfreeBackup”, the Clickfree software should launch

What drives are detected?

Post edited by Mark_CF on

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