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C2 USB 3.0 Software Is Not Launching on Mac OS X

John_CFJohn_CF TorontoPosts: 1,250Member ✭✭✭✭
edited September 2013 in Clickfree C2 Plus

Description:

This may occur when on or more of the Clickfree drives are not detected by the computer, or is not receiving enough power.

 

Troubleshooting:

1. Ensure the Clickfree device is receiving enough power:

    • Depending on the product; the Clickfree may come with a USB cable, a USB Y-cable, and/or an AC adaptor
    • Ensure that these are in use if they came with your product

2. Try plugging your Clickfree into different USB ports:

      • If using a desktop, use the USB ports located at the back of the computer. These ports generally supply more power than the USB ports located at the front
      • USB hubs are not supported. The Clickfree must be connected directly to the computer

3. If your Clickfree was supplied with an AC adaptor, try plugging it into a different power outlet:

    • The LEDs on the Clickfree will light up when powered ON

4. Check that both drives named Clickfree_System and CF_Storage exist

    • If both drives do not appear, the Clickfree software will not function correctly

                   How to check for Clickfree_System and CF_Storage in Mac OS X:

      1. Close any open applications
      2. Navigate to the desktop
      3. Plug your Clickfree into USB
      4. Two drives should appear on the desktop named Clickfree_System and CF_Storage
      5. Double-click on the Clickfree_System then “StartClickfreeBackup”, the Clickfree software should launch


What drives are detected?

Post edited by Mark_CF on

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