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C6 Software Is Not Launching

John_CFJohn_CF TorontoPosts: 1,250Member ✭✭✭✭
edited October 2013 in Clickfree C6 Plus

Description:

This may occur when on or more of the Clickfree drives are not detected by the computer, or when the Clickfree is not receiving enough power.

 

Troubleshooting:

1. Ensure the Clickfree device is receiving enough power:

    • Depending on the product; the Clickfree may come with a USB cable, a USB Y-cable, and/or an AC adaptor
    • Ensure that these are in use if they came with your product

2. Try plugging your Clickfree into different USB ports:

    • If using a desktop, use the USB ports located at the back of the computer. These ports generally supply more power than the USB ports located at the front
    • USB hubs are not supported. The Clickfree must be connected directly to the computer

3. If your Clickfree was supplied with an AC adaptor, try plugging it into a different power outlet:

    • The LEDs on the Clickfree will light up when powered ON

4. Check that both drives named Clickfree_System and CF_Storage exist:

image
    • If both drives do not appear, the Clickfree software will not function correctly

                   How to check for Clickfree_System and CF_Storage:

      1. Close any open applications
      2. Using your keyboard, press Windows key + E at the same time to open Computer/My Computer
      3. Plug your Clickfree into USB
      4. Under the section Drive with removable storage: two drives should appear named Clickfree_System and CF_Storage
      5. Double-click on Clickfree_System, the Clickfree software should launch


What drives are detected?

Post edited by John_CF on

If your question has been answered, please click on Yes beside Did this answer the question?at the bottom of my post. We appreciate your feedback :)

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