For exchange and refund of your Clickfree product that was purchased directly from Clickfree and is still under warranty, please email RMA@clickfree.com.
Can't open backed up files
I have just received my new Clickfree Plus and plugged in to my laptop (Windows Vista). It seemed to work and took about half an hour to load and said it had transferred about 15 gigabytes of various kinds of files. I unplugged the device and later restarted my computer and plugged the Clickfree device back in. It flashed for a few seconds which I took to indicate that it was backing up further data. A window came up listing,various files, BIN, FRM, Tools, Autorun, FixMyClickFreeBackup, StartClickFreeBackup and work.dat. None of these files contain the backup files and none of them are more than about 55 megabytes and most just a few kilobytes.
The only icon I can find is at the bottom of the computer - Backup now, setup, uninstall and about. There is no icon on the desktop and I can't find any other reference to Clickfree on my computer to enable me look at the data it has transferred and presumably now holds. I've looked everywhere I can think of but no joy. How do I open the device to view what files it has backed up please?