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Common Quick Clickfree Fixes
Ensure your Clickfree is up-to-date (by performing an update from options > update)
Unplug your Clickfree from USB, power off your Clickfree, and reboot your computer. Power on and plug your Clickfree into a different USB port, preferably a USB port located at the back of your computer. If you have an extra USB cable, try connecting your Clickfree using a different USB cable as well.
Temporarily disable any antivirus software and security software that you may have running in the background.
Ensure you have administrator rights to the computer.
Try using your Clickfree on another computer to see if the same problem occurs.
As Microsoft officially released the new Windows 10 operating system, many Clickfree users have been asking how to put their files to the new Windows 10 PC they now own. The answer is quite simple: Use the same Restore/Transfer function that's available on each Clickfree unit.
When migrating from one Operating System to another, you may want fine grain control of where you want the files to be restore to. The best is to restore the files to a specific location on the new computer.
Restoring Files to a Specific Location:
Plug your Clickfree into USB
Using your keyboard, press Windows key + E at the same time to File Explorer
Click on This PC on the left side
You will notice the drive named Clickfree(_System) appear. At this time, the Clickfree software may automatically launch. If the software does not launch automatically, right-click on Clickfree(_System) and select: Start Clickfree Backup
The Clickfree software will launch, and a countdown will begin. Before the countdown reaches zero, click on the Restore/Transfer button. (If the Clickfree reaches zero, a backup will begin. If that occurs, simply cancel the backup, exit the Clickfree software, and start from step three)
Click on Switch to Advanced Restore
Ensure you have selected the correct computer and backup from the Restore From drop-down lists.
There are several ways to select file(s) to restore:
Select the categories you want to restore
Click on each category and select specific file(s)
Select the entire folder(s) that you would like to restore
Click on each folder and select specific file(s)
Click Next when all the file(s) have been selected
Select I will choose a specific location to restore my files to
Select the drive you would like to restore the files to (by default, the internal C: drive is selected)
Click on the Choose Location button (by default, C:\Clickfree restored files\[computer name] is selected)
A Browse For Folder window will appear. Select the desired location/folder to restore your files and click OK.
Click on the Start Restore button to begin restoring.
The restore process will begin. Once the restore is complete, your restored files will appear in the folder that was selected in step 11. The files and folders will be arranged in the same way as they existed on the original computer, mirroring the file system at the time of the backup.
Some Clickfree models (mainly legacy products) are not compatible with Windows 8 or above, and using the Restore/Transfer function may not work. Follow the steps below to transfer the files instead: